E34 Privacy Policy — User Information Protection
This Privacy Policy explains how e34 collects, uses, stores, and protects personal information of users in Malaysia. Please read it carefully before using our platform.
Last updated: 2026
What Information Do We Collect?
E34 collects several categories of information to ensure the platform functions safely and efficiently for Malaysian users. Collected data includes:
Full name, date of birth, email address, phone number, password (encrypted), and identity documents submitted during the KYC verification process.
Transaction details in Malaysian Ringgit (RM), including deposit and withdrawal reference numbers, payment methods like DuitNow, Boost, or TnG, and account transaction history. Full card numbers are not stored on our servers.
IP address, device type, operating system, browser type, screen resolution, and other technical data automatically sent when you access the e34 platform.
Login session logs, pages visited, games played, active time, clicks and actions within the platform — used to improve user experience and ensure legal compliance.
What Is This Information Used For?
Handling registration, login verification, deposits and withdrawals in RM, and securely managing user accounts on the e34 platform.
Detecting and preventing fraud, money laundering and platform abuse. Complying with laws and regulations applicable in our operating jurisdictions.
Sending important account-related notifications, promotions you have opted in for, and responses to your customer support inquiries.
Use of Cookies and Tracking
The e34 platform uses cookies and similar tracking technologies to enhance user experience and ensure proper platform functionality. We use three categories of cookies:
- Essential Cookies: Required for basic platform functions such as login sessions and security. These cookies cannot be disabled as they are critical for platform operation.
- Performance Cookies: Collecting aggregated data on how users interact with the platform to help us improve page design and load speeds.
- Functional Cookies: Saves your preferences such as language, display settings, and login details for a more convenient experience on your next visit.
You can manage cookie settings through your browser. However, disabling essential cookies may affect platform functionality. e34 does not use cookies to track your activity on unrelated third-party websites.
Data Storage, Security and Sharing
User personal information is stored on secure servers with SSL encryption. Data retention follows operational and legal requirements — typically retained while the account is active and several years after closure for audit purposes.
E34 implements data encryption during transmission and storage, strict access controls, 24/7 system monitoring, and regular security audits. User passwords are never stored in plain text.
E34 does not sell or rent personal user information to any third parties for marketing purposes. However, we may share information with:
- Payment service providers: To securely process deposit and withdrawal transactions in RM.
- Relevant Authorities: When required by law, court order, or official investigation.
- Selected technology providers: Supporting platform operations, subject to strict confidentiality agreements.
Your Rights as a User
As an e34 user, you have the following rights regarding your personal information:
You may request a copy of the personal information we hold about you at any time. Your request will be processed within a reasonable timeframe.
If your information is inaccurate or incomplete, you can update it through your account profile or by contacting the e34 support team.
You may request deletion of your account and personal data. Such requests are subject to legal compliance, which may require us to retain certain records.
To exercise any of these rights, contact the e34 support team at [email protected]. You may also refer to e34 FAQs for guidance on managing your account.
Have Privacy Questions?
The e34 team is committed to safeguarding your information. For any questions or requests regarding personal data, contact us or check our FAQs for more info.
Policy Changes and How to Contact Us
E34 reserves the right to update this Privacy Policy periodically to reflect changes in data handling, legal requirements, or new platform features. The latest version will always be available on this page with a clear update date.
If there are significant changes in how we use your personal information, we will notify you via platform alerts or your registered email. Continued use after changes indicates acceptance of the updated policy.
For any questions, requests, or complaints regarding this Privacy Policy or how e34 handles your personal data, please contact us at:
- Email: [email protected]
- Support hours: 24 hours a day, 7 days a week